What people said after the sit-in
These notes name the work that was actually done. They are not star widgets. One of them asks for more time than we sold.
The reviewer sat through a 04:50 changeover and caught that our night clerk was reciting trailer numbers that were no longer on the lot. We shortened the spoken briefing and put the open exceptions on a clip. Detention calls still happen; they are just aimed at the right clock.
The route sheet walkthrough showed empty hops we had been treating as “just how the industrial park is.” Two appointment clusters were sequenced by customer name. We changed the order on paper the same afternoon. I still want a longer follow-up than the half-day allowed.
Handoff coaching felt awkward because someone was watching us pass the radio. The new slip is blunt: tractor, next action, too-late time. Morning stopped asking me to repeat the whole night.
The workshop forced us to split customer delay from yard ice. We had been arguing in Georgian and English over the same stamp. The checkbox list is taped above the printer. It is not pretty. People use it.
Extended note: the clip that split hot loads
A mixed dry van yard ran one whiteboard for every exception. Morning clerks treated a missed produce window the same as a trailer waiting on a seal photo. During the exception desk review we moved hot loads onto a physical clip at the left edge of the board and left ordinary late gates on the main list.
The first week felt fussy. By the second week the night clerk stopped burying produce in the middle of the list. Detention calls for the grocery consignee still happened; they started two hours earlier because the clip was visible from the coffee machine. The supervisor did not ask for a chart. She asked for a second clip for reconsignment, which we added on the last morning.
Extended note: alphabetical stops on a Tbilisi outbound
The route sheet walkthrough in Tbilisi used eight printed sheets from a single week. Two industrial-park consignees were sequenced by company name. The access road between their gates ran the long way around a rail spur. After the table session the planner reversed those two stops on paper. Empty minutes dropped on that pair only; other lanes were left alone because the sheets did not show the same hop.
The operations lead wanted a second half-day on mountain holds toward the ports. That follow-up was not in the original fee. It remains an open request, which is honest: a half-day does not drain a whole book of routes.